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Frequently Asked Questions
What areas do you serve?
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How do I get a quote?
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What cleaning services do you offer?
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Are you a registered, legal cleaning company in Spain?
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Do you provide a proper invoice (factura) with IVA?
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Are your cleaners insured and background-checked?
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What languages does your team speak?
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Will I get the same cleaner each visit?
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Do I need to be home during the cleaning?
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How do you handle keys and access?
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What if something is damaged or goes missing?
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Do you bring your own products and equipment?
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Can I customise the cleaning checklist?
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Do you do Airbnb turnovers with linen change and key handover?
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Is there a minimum number of hours or a minimum contract?
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What happens if I cancel a recurring plan early?
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Can I book a recurring schedule?
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Do you offer keyholding and property care for non-residents?
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Do you clean on weekends?
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How do I pay?
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What if I'm not satisfied with the cleaning?
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How far in advance do I need to book?
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Still have questions? Ask us on WhatsApp
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