365-Day Community Facilities Support

Dream Hills Urbanisation — 365-Day Community Facilities Support (Daily Public Toilet Service)

How SplendidaClean delivers 365-day community facilities support for the Dream Hills urbanisation in Orihuela Costa — daily opening at 09:00, toilet cleaning, consumable checks, visual inspections, reporting and secure closing at 21:00, with zero missed visits.

SplendidaClean-managed public toilet facility at the Dream Hills urbanisation in Orihuela Costa
The Dream Hills public toilet facility, Orihuela Costa — opened, cleaned and secured daily by SplendidaClean.
Location
Orihuela Costa
Overview
Public toilet facility
Service cadence
Daily — 365 days per year
Contract
Active recurring contract

Operational results

365
Days covered per year
09:00–21:00
Daily open–close window
<30 min
Avg. WhatsApp response (business hours)
100%
Visits documented with photos
0
Missed opening/closing days

The challenge

The urbanisation's public toilet needs to be open, clean and reliably available to residents and visitors every single day — including weekends and holidays. The community needed a partner who would open the facility on time each morning, keep it hygienic throughout the day, and secure it every evening without fail, so it never becomes a complaint at the next junta de propietarios.

Our approach

SplendidaClean operates the facility on a fixed daily routine, 365 days a year. We open the toilet at 09:00, carry out a full clean and condition check every morning, and securely close it at 21:00. The schedule is locked in writing and a named account manager handles WhatsApp during business hours, so the community always knows exactly who is responsible.

Scope of work

  • Open the facility at 09:00
  • Full morning clean of the toilet
  • Sanitise toilet, surfaces and fittings
  • Restock consumables (paper, soap)
  • Daily condition check and fault reporting
  • Secure and close the facility at 21:00
  • Operating every day — weekends and holidays included
  • Named account manager on WhatsApp (business hours)
  • Photo-verified reporting to president & administrador
  • Supervisor checklist & condition log per visit

Why it keeps working

The service works because nothing depends on memory. The daily routine is fixed and written, the open and close times are committed to the contract, and the account manager is named. The facility is opened, cleaned and secured the same way every day — including weekends and public holidays — so the community has one less thing to worry about.

About the property

Dream Hills is an established residential urbanisation in Orihuela Costa with a mix of permanent residents, seasonal owners and short-term visitors. The community operates a shared public toilet facility that must remain hygienic, well stocked and reliably available every day of the year — including weekends, holidays and peak summer weeks — because it is a visible reflection of how the urbanisation is run.

  • Residential urbanisation with year-round use
  • Shared public toilet facility
  • Governed by junta de propietarios and administrador
  • Visible to residents and visitors every day

Operational approach

The service runs on a fixed, written daily routine — nothing depends on memory or improvisation. Timings, tasks and reporting expectations are agreed with the president and administrador up front, and the same routine is executed every calendar day of the year.

Daily scheduling

Fixed 09:00 opening and 21:00 secure closing, seven days a week, holidays included.

Communication

Single named account manager on WhatsApp during business hours; issues escalated within the same day.

Reporting

Photo-verified visit log delivered to the president and administrador with a monthly summary.

Equipment & consumables

Cleaning materials, sanitising products and consumables (paper, soap) managed and restocked by our team.

Health & safety

Staff trained on sanitising protocols and safe use of chemicals; incidents logged and reported.

Continuity

Cover arranged internally so the daily open–close cycle never depends on a single person.

Quality assurance

Quality is treated as something we prove, not claim. Every visit produces evidence the community can review, and any deviation from the fixed standard is flagged the same day.

  • Supervisor checklist completed every visit
  • Photo evidence attached to each visit log
  • Condition and consumable levels recorded
  • Faults reported to the administrador the same day
  • Monthly summary report to the community
  • Zero missed opening or closing days tracked

Why this matters

Dream Hills demonstrates something specific and difficult to fake: the ability to run a fixed daily service, 365 days per year, with named accountability and documented evidence. That is the same operational discipline required by property managers, administradores de fincas and commercial centre operators who need a partner they do not have to chase.

  • Residential communities
  • Administradores de fincas
  • Property managers
  • Shopping centre operators

Operational proof, not promises

How we keep communities accountable across Costa Blanca South — measurable facts from live contracts.

365 days
Year-round coverage

Our flagship community contract is serviced every single day of the year — no gaps in holidays or peak season.

Opening & closing
Scheduled daily rounds

Fixed daily opening and closing routines for common areas, toilets and consumable checks.

Photo-verified
Every visit documented

Before/after photos delivered to the administrador and president so the standard is provable, not promised.

Quality control
Supervised inspections

Visual inspections and supervisor checks on a fixed cadence, with issues logged and actioned.

Monthly reports
Written reporting

A monthly summary report for the junta de propietarios — attendance, condition and any incidents.

Fully insured
Registered & covered

Registered Spanish company (CIF) with public liability cover — policy reference provided up front.

Operational documentation

Operational Proposal Pack — Communities & Commercial

The same operational pack we provide to administradores de fincas and commercial centres across Orihuela Costa. Includes recurring-maintenance SOPs, insurance and CIF documentation, sample monthly reporting, response-time commitments, and reference contract structures.

Inside the pack
  • Recurring maintenance SOPs
  • Civil liability insurance + CIF B-26718155
  • Sample monthly administrator report
  • Response-time commitments & single contact structure

14 pages · ES · Updated May 2026 · v2026.1

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CIF B-26718155 · Civil Liability Insured · EN/ES/SV · Active recurring contracts in Orihuela Costa

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Dream Hills community facilities — FAQ

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