Privacy Policy

SplendidaClean is the data controller responsible for your personal data. **Contact Details:** - Address: Calle Javalambre 54, Urb Miramar II, 03185 Torrevieja, Spain - Email: info@splendidaclean.es - Phone: +34 611 292 975

We collect information that you provide directly to us: **Contact Information:** - Name - Email address - Phone number - Property address (for service delivery) **Service Information:** - Type of cleaning service requested - Property details (size, number of rooms) - Preferred dates and times - Special instructions **Automatically Collected Data:** - IP address - Browser type and version - Pages visited and time spent - Referring website We only collect data necessary to provide our services and communicate with you.

We process your personal data based on the following legal grounds: - **Contract Performance:** To provide cleaning services you have requested - **Legitimate Interests:** To improve our services and communicate with you about our offerings - **Consent:** For marketing communications and analytics cookies (you can withdraw consent at any time) - **Legal Obligation:** To comply with applicable laws and regulations

We use your personal data to: - Respond to your inquiries and provide quotes - Schedule and deliver cleaning services - Communicate about your bookings - Send service confirmations and updates - Improve our website and services - Send marketing communications (only with your consent) - Comply with legal obligations

We do not sell your personal data. We may share your information with: - **Service Providers:** Third-party services that help us operate our business (e.g., hosting, analytics) - **Legal Requirements:** When required by law or to protect our rights All third parties are required to respect the security of your data and process it in accordance with applicable laws.

We retain your personal data only as long as necessary: - **Contact inquiries:** 2 years after last contact - **Service records:** 5 years for tax and legal compliance - **Marketing data:** Until you withdraw consent - **Analytics data:** 26 months After these periods, data is securely deleted or anonymized.

Under GDPR, you have the following rights: - **Access:** Request a copy of your personal data - **Rectification:** Correct inaccurate data - **Erasure:** Request deletion of your data ("right to be forgotten") - **Restriction:** Limit how we use your data - **Portability:** Receive your data in a portable format - **Object:** Object to processing based on legitimate interests - **Withdraw Consent:** Revoke consent for marketing or cookies at any time To exercise these rights, contact us at info@splendidaclean.es. We will respond within 30 days.

We use cookies to improve your experience. See our Cookie Policy for details. **Types of cookies we use:** - **Necessary:** Required for the website to function - **Analytics:** Help us understand how visitors use our site (Google Analytics) - **Marketing:** Track conversions and ad performance (Google Ads) You can manage cookie preferences through our consent banner or your browser settings.

We implement appropriate security measures to protect your data: - Encrypted data transmission (HTTPS/TLS) - Secure server infrastructure - Access controls and authentication - Regular security reviews While we strive to protect your data, no method of transmission over the internet is 100% secure.

Your data may be processed by service providers located outside the EU/EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. We encourage you to review this policy regularly.

If you have concerns about how we handle your data, please contact us first at info@splendidaclean.es. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): - Website: www.aepd.es - Address: C/Jorge Juan, 6, 28001 Madrid, Spain