Commercial Cleaning SLA — Service Standards You Can Hold Us To
Our Service Level Agreement sets out exactly what offices, clinics, retail units and shopping centres get from a SplendidaClean contract — measurable standards, not vague promises. Download the summary or request the full, site-specific SLA with your quote.
Reporting standards
Before/after photos every visit, monthly summary report and timestamped digital records.
Response times
Routine enquiries acknowledged within 1 working day; incidents assessed within 24 hours.
Quality controls
Written site-specific scope, same supervised crew and documented cleaning protocols.
Site inspections
Scheduled supervisor inspections against the agreed standard, with issues logged and actioned.
Escalation procedure
Named account manager, 24-hour corrective action and free re-clean where the fault is ours.
Insurance & compliance
Registered Spanish company (CIF) with public liability cover — policy reference up front.
Operational proof, not promises
How we keep commercial sites accountable across Costa Blanca South — measurable facts from live contracts.
Cleaning scheduled before opening, after closing or between sessions so trading is never interrupted.
Agreed days and times in writing, with the same supervised crew for service consistency.
Before/after photos delivered to the facility or centre manager — accountability on every visit.
Scheduled supervisor inspections against an agreed commercial standard, with issues logged.
Photo-verified reports plus a monthly summary for the facility or practice manager.
A named account manager and a clear incident-escalation path for any out-of-scope request.
Built for B2B trust
Fully Insured
Every contract is backed by responsabilidad civil (public liability) cover. We provide the policy reference up front so it can be filed with the junta de propietarios or commercial landlord.
- Public liability policy reference provided
- Registered Spanish company (CIF)
- Trained, uniformed and supervised crews
Photo-Verified Reporting
Every visit is documented with before/after photos delivered to the administrador and president — so the standard is provable, not just promised.
- Before/after photos per visit
- Monthly summary to decision-makers
- Documented fault & incident logging
Written SLA Contracts
Scope, frequency, fixed pricing and response times are committed to writing. A defensible 12-month contract — with a 3-month pilot option — that survives audit at the junta.
- Fixed scope & frequency in writing
- Single monthly invoice per CIF
- 3-month pilot before 12-month commitment
Quality Control
Supervisor checklists, fixed crews per building and routine spot inspections keep the standard consistent — not dependent on who shows up that day.
- Standardised cleaning checklists
- Dedicated crew per building
- Routine supervisor spot checks
Fast Response Times
A named account manager on a dedicated WhatsApp line — not a shared inbox. Incidents are acknowledged within business hours and escalated on a clear path.
- Named account manager
- WhatsApp response < 30 min (business hours)
- Clear incident escalation path
Client responsibilities
- •Secure access to the site within the agreed windows.
- •Working water and power supply during service.
- •Named point of contact for incidents and approvals.
- •Advance notice of events, works or closures affecting service.
SLA framework
This document summarises our standard service-level framework. The final SLA is tailored per site and forms part of the signed contract. Response times and escalation thresholds are confirmed in writing before service start and may be adjusted based on site criticality.