Commercial Cleaning SLA — Service Standards You Can Hold Us To
Our Service Level Agreement sets out exactly what offices, clinics, retail units and shopping centres get from a SplendidaClean contract — measurable standards, not vague promises. Download the summary or request the full, site-specific SLA with your quote.
Reporting standards
Photo reporting and a monthly summary where included in the agreed scope, according to contract.
Response times
Our team responds personally during business hours; response arrangements are set out in the agreement.
Quality controls
Written site-specific scope, an assigned team wherever possible and documented cleaning protocols.
Site inspections
Scheduled supervisor inspections against the agreed standard, with issues logged and actioned.
Escalation procedure
Named contact person; any service concern is reviewed promptly and handled according to the agreed scope.
Insurance & compliance
Registered Spanish company (CIF) with public liability cover — policy reference up front.
“They send monthly check sheets of their work to our administration company… it is a great additional service for transparency.”
Operational proof, not promises
How we keep commercial sites accountable across Costa Blanca South — measurable facts from live contracts.
Cleaning scheduled before opening, after closing or between sessions so trading is never interrupted.
Agreed days and times in writing, with an assigned supervised team wherever possible for service consistency.
A completed-work checklist documents what was done at each contract visit; photos are added where included in the agreed scope.
Scheduled supervisor inspections against an agreed commercial standard, with issues logged.
Contract clients receive a formal monthly report for the facility or practice manager.
A named account manager and a clear incident-escalation path for any out-of-scope request.
Built for B2B trust
Fully Insured
Every contract is backed by responsabilidad civil (public liability) cover. We provide the policy reference up front so it can be filed with the junta de propietarios or commercial landlord.
- Public liability policy reference provided
- Registered Spanish company (CIF)
- Trained, uniformed and supervised crews
Checklist & Monthly Report
Contract clients receive a completed-work checklist documenting what was done at each visit and a formal monthly report. Where included in the agreed scope, before/after photos are also delivered to the administrador and president.
- Before/after photos where included in the agreed scope
- Completed-work checklist for every contract visit
- Formal monthly report to decision-makers
- Documented fault & incident logging
Written SLA Contracts
Scope, frequency, fixed pricing and response times are committed to writing. A defensible contract — with a pilot-period option according to contract — that survives audit at the junta.
- Fixed scope & frequency in writing
- Single monthly invoice per CIF
- Pilot period before a longer commitment, according to contract
Quality Control
Supervisor checklists, assigned teams per building wherever possible and routine spot inspections keep the standard consistent — not dependent on who shows up that day.
- Standardised cleaning checklists
- Dedicated crew per building
- Routine supervisor spot checks
Fast Response Times
A named account manager on a dedicated WhatsApp line — not a shared inbox. Incidents are acknowledged within business hours and escalated on a clear path.
- Named account manager
- Personal reply during business hours
- Clear incident escalation path
Client responsibilities
- •Secure access to the site within the agreed windows.
- •Working water and power supply during service.
- •Named point of contact for incidents and approvals.
- •Advance notice of events, works or closures affecting service.
SLA framework
This document summarises our standard service-level framework. The final SLA is tailored per site and forms part of the signed contract. Response times and escalation thresholds are confirmed in writing before service start and may be adjusted based on site criticality.
Request a Commercial Cleaning Assessment
Tell us about your business premises. We review the site, opening hours and required frequency, and prepare a site-specific proposal with the full SLA.