The four factors that decide frequency
Before quoting any commercial site we walk it with the manager and score four factors. They matter far more than square metres.
- Footfall: how many customers, patients, staff or residents cross the space every day.
- Sensitivity: whether the space is presentation-critical (retail, showroom, clinic reception) or purely operational (back office, warehouse).
- Regulatory exposure: clinical, food-service and childcare environments carry externally imposed frequency floors.
- Physical constraints: exterior dust, sand, salt air and pet traffic all raise floor-cleaning frequency independently of footfall.
Typical frequency by commercial sector
These are the frequencies we most commonly sign in the Torrevieja–Orihuela Costa–Guardamar–Pilar de la Horadada corridor. They are starting points, not commitments — the written scope confirms what actually runs on each site.
- Offices and professional practices: 3–5 times per week, plus a monthly deep round on floors and glass.
- Clinics and dental surgeries: daily plus between-session touch-up windows; monthly documented deep cleans of clinical rooms.
- Retail units: daily open/close cleans; weekly reinforced glass and floor cycles; quarterly display and fixture reset.
- Restaurants and cafés: daily front-of-house and toilet cleans; weekly floor grouting and monthly extraction adjacent deep cleans (coordinated with, not replacing, the kitchen brigade).
- Shopping galleries and mixed-use: continuous or split-shift daily cover on common areas and toilets; nightly floor rotation; monthly glass and lift cycles.
- Warehouses and back-office units: weekly to fortnightly, with a monthly reinforced round.
When once a week is not enough
Once-a-week frequencies rarely survive contact with a real commercial site. The cleanest sign a frequency is too low is what customers or staff notice between visits: fingerprinted glass by mid-week, streaked mirrors in toilets, dust returning on desks within 48 hours, floors that look tired at Friday close.
Rather than debate frequency, we recommend agreeing an outcome standard in writing — the site looks like this at open — and then working backwards to the frequency that keeps it there. A written scope shifts the conversation from 'how many hours' to 'what does the site look like'.
How the Puesta a Punto changes the maths
Every site we take over starts with a documented deep clean (Puesta a Punto) that resets it to the contract standard. Once that baseline is set, recurring frequency is measured in maintenance hours, not recovery hours — which is what makes weekly or bi-weekly cycles viable in less demanding sectors.
Sites that skip mobilisation almost always end up in higher recurring frequency to compensate for accumulated backlog. It is usually cheaper over 12 months to invest in the Puesta a Punto once and then keep frequency lower.
How to structure the contract
Three contract mechanics keep frequency honest and cost predictable:
- Written site-specific scope: each area, each frequency, in writing before pricing.
- Monthly PDF report: the same crew documents each visit; the report is auditable at any board or franchise meeting.
- Named account manager with defined response windows: incidents and requests are captured against the contract, not against a call centre.